Effective Date: January 1, 2024

Welcome to Framework Island! These Terms of Service (“Terms”) govern your use of the software development services (“Services”) provided by Framework Island LLC, a Washington State limited liability company (“Company,” “we,” “us,” or “our”). By using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. Scope of Services

Framework Island provides custom software development services, including but not limited to software design, development, testing, and maintenance. The specific details, timeline, and scope of the Services will be set forth in a separate Statement of Work (“SOW”) or agreement tailored to each client’s project.

2. Client Responsibilities

To ensure the successful and timely completion of our Services, you agree to:

Provide all necessary information, materials, and resources required for us to carry out the Services.

Grant us access to systems, data, and any other resources necessary for the completion of the project.

Ensure the accuracy and completeness of the information provided. Any delays caused by missing or inaccurate information may affect project timelines and costs.

3. Payment Terms

Invoicing:

All Services provided by Framework Island will be invoiced on a per-project basis as outlined in the SOW. There are no recurring charges.

Invoices will be issued based on the payment milestones or schedule agreed upon in the SOW.

Payment Due Date:

Payments are due within [number] days of the invoice date unless otherwise specified in the SOW.

Late Payments:

Payments not received by the due date may incur interest charges at the rate of 10% per month or the maximum rate permitted by law, whichever is less.

Refunds:

Refunds are reviewed on a case-by-case basis. If you are unsatisfied with the Services, please contact us within [number] days of receiving the deliverables to discuss possible resolutions, including a refund if applicable.

Cancellations:

Should you wish to cancel the Services, written notice is required. The terms and any cancellation fees will be outlined in the SOW. You will be responsible for any non-refundable expenses and any Services completed up until the cancellation date.

4. Intellectual Property Rights

Ownership of Deliverables:

Intellectual property created by Framework Island during the project will remain our property until full payment is received. Upon full payment, ownership of the deliverables will transfer to you.

Use of Client Materials:

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify any materials you provide for the purpose of completing the project.

5. Confidentiality

We agree to keep confidential any non-public information you provide and will not disclose such information to third parties without your written consent, unless required by law.

6. Limitation of Liability

Our liability for any claim related to these Terms or the Services will be limited to the amount you paid for the Services. We are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business.

7. Termination of Services

Either party may terminate the agreement by providing written notice, in accordance with the terms of the SOW. Upon termination, you are responsible for paying for all Services rendered up until the date of termination.

8. Governing Law

These Terms and any disputes arising from them will be governed by the laws of the State of Washington, without regard to its conflict of law principles.

9. Changes to Terms

We reserve the right to update these Terms from time to time. Any significant changes will be communicated to you. Continued use of our Services after such changes have been communicated constitutes acceptance of the revised Terms.

10. Contact Information

If you have any questions regarding these Terms or the Services we provide, please contact us at:

Framework Island LLC

3627 Stone Way N

Seattle, WA 98103

Email: support@frameworkisland.com

11. Entire Agreement

These Terms, together with any SOW or other agreements referenced, represent the entire agreement between you and Framework Island regarding our Services, and they supersede all prior agreements or understandings.

12. Service Descriptions

We strive to provide clear and accurate descriptions of the Services we offer. The SOW will include detailed information about the deliverables, timelines, and associated fees for your project.

13. Currency and Pricing

All prices for our Services are displayed in USD. Any changes to the pricing structure for a project will be discussed and agreed upon in advance, as outlined in the SOW.

14. Communication and Support

You can reach us via email or phone for any questions or support during the course of your project. Our contact information is listed above, and we are committed to addressing any concerns in a timely manner.

15. Data Privacy and Security

We comply with applicable data privacy laws and adhere to industry standards for the security of your personal and project data. Our website and payment systems are PCI-compliant and use HTTPS to ensure secure transactions and protect your data.

16. Payment Security and Compliance

All payment processing on our website or through invoicing adheres to strict PCI standards to protect your payment information. We accept major credit cards and will display the card logos for transparency during checkout. We take every measure to ensure secure payment processing.

17. Promotions and Discounts

From time to time, we may offer promotions or discounts. The specific terms of any promotion or discount will be clearly stated, and conditions for redeeming these offers will be transparent.

By agreeing to these Terms, you acknowledge that you have read, understood, and agreed to abide by them. Thank you for choosing Framework Island for your software development needs.